Role Overview:
Customer Support (CS) professionals play a critical role in ensuring SPros maximize revenue generation and provide excellent service. They are also responsible for data collection and issue resolution to maintain a smooth operational process.
Key Responsibilities:
- Support Service Professionals (SPros) in delivering high-quality customer service.
- Manage and resolve customer communications promptly to ensure a Zero Escalation rate.
- Collect and report daily operating data to the corporate Data Team.
- Assist with troubleshooting operational challenges and supporting drivers on the field.
Qualifications:
- Good quantitative and problem-solving skills.
- Proficiency in mobile apps, Microsoft Office, and basic technical tools (e.g., tablets or laptops).
- Strong English communication skills (verbal and written).
- Commitment to honesty and reliability in all tasks.
Tools Provided:
- Company-provided mobile devices, tablets, or laptops for work-related tasks.